Existing Missouri 811 Utility Members
This section provides current Missouri 811 utility members with direct access to account management tools, compliance requirements, mapping updates, ticket management systems, and billing resources.
Use the links below to manage your membership, maintain compliance, and access reporting tools.
Quick Access for Utility Members
Access the tools and resources you use most frequently.
Billing & Payment Management
View billing policies, message fees, quarterly billing eligibility, dispute procedures, and payment options.
Ticket Management (LTM)
Status tickets, review locate notifications, and meet legal response requirements using the Locator Ticket Management System.
Mapping & Coverage Areas (IMAP)
Update coverage polygons, manage mapping data, and complete annual mapping verification requirements.
Reports & ISITE Access
Access secure company reports, search tickets, audit notifications, and evaluate locate activity.
Gas Member Requirements
Review additional compliance obligations and reporting requirements specific to gas operators.
DIRT Reporting
Submit damage information and review reporting guidelines under Missouri damage prevention standards.
Utility Acquisitions
Learn the process for transferring membership, mapping databases, and contact records when purchasing or selling a utility.
Maintain Your Membership Information
Utility members are responsible for keeping contact information, ticket receiving methods, and business hours current.
Failure to maintain accurate information may result in missed notifications and potential noncompliance with Missouri law.
Access the Utility Member Portal to update:
- Primary Point of Contact (PPOC)
- Mapping/GIS Contact
- Billing contact information
- Ticket receiving settings
Annual Verification Requirement
Utility members must review and verify their mapping coverage and contact information annually.
Missouri 811 issues reminders to the Primary Point of Contact (PPOC) and the Mapping/GIS Contact on file.
Timely verification ensures accurate notification routing and helps prevent damage to underground facilities.