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Welcome to Missouri 811 Membership Online Payment Services

From this page, you will be able to make a credit card or debit card payment for any invoice you have received from Missouri 811.

You cannot process payments for your business or home utilities through these payment services. You must contact your individual utility company payment center.

Invoices are not available for online payment until after the 5th day of each month. To make a payment, you will need to have the following information that is provided on the invoice:

  • Company Name as listed on invoice
  • Billing Account Number
  • Invoice Number
  • Invoice Amount

We can only accept one (1) invoice payment per transaction. If you are paying multiple invoices, a separate transaction for each invoice is required to ensure your payments are applied correctly.

Terms and Conditions

This area is restricted for payments only to Missouri 811. You cannot process payments for your business or home utilities through this payment system. You must contact your individual utility company payment center.

Missouri 811’s Credit Card Privacy Policy

Missouri 811 Commitment to Our Members
Missouri 811 will safeguard the confidentiality and security of the information we obtain from our members. This notice describes our privacy policy as it relates to the collection, protection and disclosure of such information resulting from credit card transactions only.

Collection of Information
Missouri 811 will collect and use information obtained from credit card transactions only for business purposes. These business purposes include the payment of any obligations that members may owe Missouri 811, including invoices for transmission or issuance of locate requests.

Protecting Members’ Credit Card Information
The credit card information provided by a Member to Missouri 811 will be stored in a confidential manner. Missouri 811 employees may access such information only when there is an appropriate business reason to do so.

Disclosure of Members’ Information
Missouri 811 does not disclose any nonpublic information (such as a credit card number and its expiration dates) about our members to anyone, except as required by law. We disclose information only when it is necessary for the conduct of Missouri 811 ordinary business, or under circumstances where disclosure is required by law. Information may also be disclosed for audit purposes. We do not disclose information about or members to other entities who may want to sell their products to members.

Bill Pay is unavailable at this time. Please contact Randy Norden, Missouri 811 Executive Director, at or by calling 573.556.8111.


Billing Inquiries

Telephone: 573.635.1818



Refund Policy

A member wishing to request a refund must supply the locate notification number and the reason for the refund in writing. Decisions for the refunds will be at the discretion of the Executive Director.

Email refund request to:

Mail request to:
Missouri 811
824 Weathered Rock Road
Jefferson City, MO 65101