Ticket Types
Ticket Types
Routine Ticket
This is a regular locate request. Utilities must respond by the start date/time listed on the locate request.
Emergency Ticket
Only to be requested when the situation meets the legal definition of an emergency. Utilities must respond in 2 hours.
Dig Up Ticket
Excavator legally required to notify Missouri 811 when damage to facilities has occurred. If damage involves pipeline or natural gas facilities, both 911 and the affected utility must be notified.
No Response Ticket
To be requested when one or more utilities fail to respond to the original locate request. If notification is made before 2 pm, the marking shall be completed that working day. If the notification is made after 2 pm, the marking is to be completed no later than 10 am the next working day.
Renewal Ticket
Submit a renewal when previously placed utility marks are no longer visible due to weather, construction activity, or when excavation has not been completed within the 21 consecutive calendar day Ticket Life.
Incorrect Locate Ticket
Ticket type to be requested when markings at the dig site are mismarked, out of the area described, at the wrong address or when statused incorrectly.
Design Tickets
Knowing what utilities are involved in the planning states of a project is an important aspect of damage prevention. Individuals involved in planning a project should use one of the two types of “Design” tickets available. Excavation cannot take place on either type of design ticket. A routine locate request must be placed before beginning work.
Preliminary Design Ticket
To be requested to determine what facilities are present when planning a project. Contact names and phone numbers will be immediately supplied. No markings will be made.
Design Ticket
To be requested when planning a project. Will generate actual markings at the site. Excavation cannot take place on a design ticket. A routine locate request must be placed before beginning work. Utilities are allowed 5 working days to respond.