ITICnxt – How to Request an Emergency Ticket Online or Report a Damage
2026-09-23 09:00 - 10:00 (America/Chicago) | https://teams.microsoft.com/l/meetup-join/19%3ameeting_NmNkZTVjMGYtMzM1ZS00ZDE3LWI0MmUtYWQ2Y2VlMGUxNjAx%40thread.v2/0?context=%7b%22Tid%22%3a%2281f18f4f-7609-4af2-b53b-7bbf57e55b8e%22%2c%22Oid%22%3a%22715c5154-0f65-4e21-83e9-7af9dd691ebb%22%7d
Missouri 811 uses ITICnxt, a free online ticket processing tool that allows excavators to create, manage and track locate requests 24/7. The new ITICnxt has an updated look and several innovative features for processing locate requests more quickly, easily, and accurately.
Missouri 811 is thrilled to introduce our educational series, Internet Ticketing Training, in collaboration with One Call Concepts, Inc. (OCC). Join us for engaging sessions designed to elevate your proficiency in groundbreaking damage prevention software every second and fourth Wednesday. These trainings start at 9:00 a.m. CST and last approximately 45 minutes.
What can I expect to learn?

Navigation Mastery: How to seamlessly navigate the interface of ITICnxt for optimal use.
Efficient Ticket Management: Strategies to create, manage, and track your locate requests with ease
Advanced Features: Utilizing the full suite of ITICnxt’s capabilities to enhance your workflow.

Engage and Empower
Each Internet Ticketing Training is more than just a demonstration — it’s an interactive experience. We encourage you to engage with our experts, ask questions, and discuss scenarios to get the most out of the software.
No Cost, High Value
True to Missouri 811’s mission, these trainings are offered at no charge. We invest in your education because we believe informed stakeholders are the foundation of a safer community.
RSVP below to receive the webinar link.

Excavator and Utility Training Workshop - October 2026
2026-10-06 08:00 - 16:00 | Maryland Heights Community Center, 2300 McKelvey Rd (Millenium A&B Room), Maryland Heights, MO, 63043, United States
Hosted by Missouri 811
Date: October 6, 2026
This workshop is free to attend and open to utility members, excavators, locators, and industry stakeholders.
Missouri 811 invites utility members, excavators, locators, and industry stakeholders to a full-day training designed to strengthen safe digging practices, improve utility locating, reduce damages, and support compliance with Missouri One Call law. Attendees will participate in focused, instructor-led sessions throughout the day, each tailored to real-world field conditions and the needs of organizations working around underground utilities.

8:00 AM – 9:30 AM

Utility Mapping Class — Room 1
Learn the core elements of building an effective utility mapping program. See how better mapping improves safety,
accuracy, and daily operations for your system.

Read more ›

This specialized course is designed for smaller utility members and municipalities to understand the significant benefits
of having an effective utility mapping program. Participants will learn how to implement and maintain a mapping program
within their organizations, enhancing operational efficiency and safety.
Recommended for: Smaller utility members, municipals, and other stakeholders involved in utility management and operations.

How to Safely Pothole and Dig Around Utilities in the Tolerance Zone — Room 2
Review best practices for potholing and working around buried utilities in the tolerance zone. Learn techniques that reduce
damage risk and keep crews and the public safer.

Read more ›

This critical training course is designed for any utility or excavator that performs excavation around utilities on a
daily basis. Participants will learn the best practices for safely potholing and digging within the tolerance zone,
significantly reducing the risk of damage and ensuring the safety of workers and the public.
Recommended for: Utility personnel, excavators, and other professionals involved in daily excavation activities around utilities.

9:30 AM – 11:30 AM

Utility Locator Training — Room 1
Strengthen your fundamentals for locating underground utilities. Build practical skills to improve accuracy and reduce risk
of underground utility damages.

Read more ›

This essential training course is designed for utility locators and excavators to develop the skills necessary to
accurately locate underground utility lines. The course emphasizes the importance of protecting and enhancing public
safety through proper locating techniques.
Recommended for: Utility locators, excavators, and other professionals involved in underground utility operations.

Understanding Missouri 811 One Call Law — Room 2
Get a clear, practical understanding of Missouri’s One Call law. Learn how to apply legal requirements in the field to stay
compliant and improve excavation safety.

Read more ›

This comprehensive course is designed for professional excavators and utility companies to gain a thorough understanding
of the Missouri 811 One Call Law. Participants will explore the legal requirements and practical applications of the law,
ensuring compliance and promoting safety in excavation activities.
Recommended for: Professional excavators, utility company personnel, and others involved in excavation and underground utility operations.

1:00 PM – 2:30 PM

How to Perform a Proper Utility Damage Investigation — Room 1
Walk through the essential steps of a thorough utility damage investigation. Learn how to document incidents, identify root
causes, and protect your organization.

Read more ›

This vital course is designed for utilities and excavators to learn the essential steps for conducting thorough utility
damage investigations. Participants will gain the skills needed to determine root causes and reduce the frequency of
future damages.
Recommended for: Utility personnel, excavators, and other professionals involved in underground utility operations.

Missouri 811 Membership Requirements and Responsibilities — Room 2
Clarify what Missouri 811 membership requires under state law. Understand what must stay current to remain compliant.

Read more ›

This essential course is designed for all Missouri 811 members, with a particular focus on new City Clerks. Participants
will gain a clear understanding of their responsibilities under Missouri law, including updating maps and contact
information to ensure compliance.
Recommended for: Missouri 811 members, especially new City Clerks and Primary Points of Contact.

2:30 PM – 4:00 PM

Missouri 811 Internet Ticketing
Get hands-on with Missouri 811’s internet ticketing system. Learn how to submit locate requests accurately and efficiently
to save time and avoid errors.

Read more ›

This practical course is designed for anyone involved in submitting locate requests to Missouri 811. Participants will
learn how to use the online ticketing system effectively to ensure accurate submissions and avoid unnecessary delays.
Recommended for: Individuals responsible for submitting locate requests, including utility personnel,
excavators, and other stakeholders.

ITICnxt – Ticket Creation Basics
2026-10-14 09:00 - 10:00 | https://teams.microsoft.com/l/meetup-join/19%3ameeting_NTM1YzE5OGMtZmIxMy00MTczLWI5NGEtMzg4YWE0MzI0YWY0%40thread.v2/0?context=%7b%22Tid%22%3a%2281f18f4f-7609-4af2-b53b-7bbf57e55b8e%22%2c%22Oid%22%3a%22715c5154-0f65-4e21-83e9-7af9dd691ebb%22%7d

ITICnxt – How to Report a No Response or Incorrect Locate, Request a Cancellation, or Extension
2026-10-28 09:00 - 10:00 | MO

Utility Locator Training - Kearney, MO
2026-11-04 08:00 - 12:00 | Old Kearney Firehouse, 106 South Jefferson Street, Kearney, MO, 64060, United States
Missouri 811 would like to invite our utility members to take part in FREE locator training. We realize that locator training is something many utilities and municipalities in the state could use. Missouri 811 would like to offer this back to our membership.
Jeff Trowbridge will conduct the training with Subsurface Solutions. Jeff has 20+ years of experience in the locating industry, and his training offers classroom style for locator theory, as well as outdoor hands-on training.
You are encouraged to bring your own locate equipment so the hands-on training is specific to your needs. If you can’t bring your own equipment there will be a few extra sets of locate equipment to train with.
Missouri 811’s Member Operations Manager, Sarah Galbraith, and your local Damage Prevention Manager will also be on-site to answer any questions you may have regarding your membership, notifications, positive response, the system, and more. So feel free to stop in even if you do not need locator training!
Kearney, MO
November 4, 2026
8:00am-12:00pm
Meeting to start at 8:00 a.m.
Attendance is often limited per location. Please register below to reserve your place.

ITICnxt – Ticket Creation Basics
2026-11-11 09:00 - 10:00 | https://teams.microsoft.com/l/meetup-join/19%3ameeting_NzkxNzJkODQtZjFmZC00NzdlLWI2YWYtNzlkN2MwNDc4Y2Vm%40thread.v2/0?context=%7b%22Tid%22%3a%2281f18f4f-7609-4af2-b53b-7bbf57e55b8e%22%2c%22Oid%22%3a%22715c5154-0f65-4e21-83e9-7af9dd691ebb%22%7d

ITICnxt – How to Process Multiple Tickets at Once, Save Tickets for Future Excavation, and Find and Manage Past Tickets
2026-11-25 09:00 - 10:00 | MO

Excavator and Utility Training Workshop - December 2026
2026-12-01 08:00 - 16:00 | Miner Convention Center, 2610 E Malone Ave, Sikeston, MO, 63801, United States
Hosted by Missouri 811
Date: December 1, 2026
This workshop is free to attend and open to utility members, excavators, locators, and industry stakeholders.
Missouri 811 invites utility members, excavators, locators, and industry stakeholders to a full-day training designed to strengthen safe digging practices, improve utility locating, reduce damages, and support compliance with Missouri One Call law. Attendees will participate in focused, instructor-led sessions throughout the day, each tailored to real-world field conditions and the needs of organizations working around underground utilities.

8:00 AM – 9:30 AM

Utility Mapping Class — Room 1
Learn the core elements of building an effective utility mapping program. See how better mapping improves safety,
accuracy, and daily operations for your system.

Read more ›

This specialized course is designed for smaller utility members and municipalities to understand the significant benefits
of having an effective utility mapping program. Participants will learn how to implement and maintain a mapping program
within their organizations, enhancing operational efficiency and safety.
Recommended for: Smaller utility members, municipals, and other stakeholders involved in utility management and operations.

How to Safely Pothole and Dig Around Utilities in the Tolerance Zone — Room 2
Review best practices for potholing and working around buried utilities in the tolerance zone. Learn techniques that reduce
damage risk and keep crews and the public safer.

Read more ›

This critical training course is designed for any utility or excavator that performs excavation around utilities on a
daily basis. Participants will learn the best practices for safely potholing and digging within the tolerance zone,
significantly reducing the risk of damage and ensuring the safety of workers and the public.
Recommended for: Utility personnel, excavators, and other professionals involved in daily excavation activities around utilities.

9:30 AM – 11:30 AM

Utility Locator Training — Room 1
Strengthen your fundamentals for locating underground utilities. Build practical skills to improve accuracy and reduce risk
of underground utility damages.

Read more ›

This essential training course is designed for utility locators and excavators to develop the skills necessary to
accurately locate underground utility lines. The course emphasizes the importance of protecting and enhancing public
safety through proper locating techniques.
Recommended for: Utility locators, excavators, and other professionals involved in underground utility operations.

Understanding Missouri 811 One Call Law — Room 2
Get a clear, practical understanding of Missouri’s One Call law. Learn how to apply legal requirements in the field to stay
compliant and improve excavation safety.

Read more ›

This comprehensive course is designed for professional excavators and utility companies to gain a thorough understanding
of the Missouri 811 One Call Law. Participants will explore the legal requirements and practical applications of the law,
ensuring compliance and promoting safety in excavation activities.
Recommended for: Professional excavators, utility company personnel, and others involved in excavation and underground utility operations.

1:00 PM – 2:30 PM

How to Perform a Proper Utility Damage Investigation — Room 1
Walk through the essential steps of a thorough utility damage investigation. Learn how to document incidents, identify root
causes, and protect your organization.

Read more ›

This vital course is designed for utilities and excavators to learn the essential steps for conducting thorough utility
damage investigations. Participants will gain the skills needed to determine root causes and reduce the frequency of
future damages.
Recommended for: Utility personnel, excavators, and other professionals involved in underground utility operations.

Missouri 811 Membership Requirements and Responsibilities — Room 2
Clarify what Missouri 811 membership requires under state law. Understand what must stay current to remain compliant.

Read more ›

This essential course is designed for all Missouri 811 members, with a particular focus on new City Clerks. Participants
will gain a clear understanding of their responsibilities under Missouri law, including updating maps and contact
information to ensure compliance.
Recommended for: Missouri 811 members, especially new City Clerks and Primary Points of Contact.

2:30 PM – 4:00 PM

Missouri 811 Internet Ticketing
Get hands-on with Missouri 811’s internet ticketing system. Learn how to submit locate requests accurately and efficiently
to save time and avoid errors.

Read more ›

This practical course is designed for anyone involved in submitting locate requests to Missouri 811. Participants will
learn how to use the online ticketing system effectively to ensure accurate submissions and avoid unnecessary delays.
Recommended for: Individuals responsible for submitting locate requests, including utility personnel,
excavators, and other stakeholders.

ITICnxt – Ticket Creation Basics
2026-12-09 09:00 - 10:00 | https://teams.microsoft.com/l/meetup-join/19%3ameeting_MTFkZWI0ZTgtZDhhZC00MDAyLTk4NGYtMmE0MzQ0NzAxYmJi%40thread.v2/0?context=%7b%22Tid%22%3a%2281f18f4f-7609-4af2-b53b-7bbf57e55b8e%22%2c%22Oid%22%3a%22715c5154-0f65-4e21-83e9-7af9dd691ebb%22%7d

ITICnxt – Locators: Provide Positive Response and Comments, Request Extensions, and Add Attachments
2026-12-23 09:00 - 10:00 | https://teams.microsoft.com/l/meetup-join/19%3ameeting_MGFhYzU1MDItYWY2ZS00NzE4LThhYjMtOTkwMDU5MGE3ZDM1%40thread.v2/0?context=%7b%22Tid%22%3a%2281f18f4f-7609-4af2-b53b-7bbf57e55b8e%22%2c%22Oid%22%3a%22715c5154-0f65-4e21-83e9-7af9dd691ebb%22%7d
